1. Where can I download the app?
The app can be downloaded in Apple App Store or Google Play Store.

2. Why do I need an account for LiveTracking?
With an account it is possible to share your results and get live updates. You can login with your Facebook account or by email.

3. I can’t find any participants in LiveTracking
Approximately a week before the event it is possible to find participants. It is possible participants are not yet uploaded in the app, when you are searching for them.

4. How can I search for participants?
You can search on name, email address or bib number.

5. The app does not recognizes my bib number.
You have a bib number and a registration number, check if you have searched on the right number.

6. I registered late and can’t find my bib number.
When you have registered late it is possible your data is not uploaded in the app. There will be a second upload a day before the race.

7. I changed the running distance and can’t find my bib number in the app.
When you have changed the running distance, it is possible that this has not yet been changed in the app. There will be a second upload a day before the race.

8. What can I see when using LiveTracking?
LiveTracking gives you the opportunity to follow participants during the race. Intermediate times are shown and you can follow participants real-time during their race.

9. When can I start tracking participants?
You can already start tracking participants before the start of the race.

10. How can I track myself?
By entering you bib number and email address you are able to track your own race.

11. The track in the app is different from the track on the event website. Which one is correct?
The track in the app is being uploaded several weeks before the event, it is possible there are being made some changes later on.

12. Do I need to take my phone with me during running, to use LiveTracking?
You don’t need to take your phone with you during running. The app uses the passings from the intermediate timing points and calculates your average speed. So it works for everybody.

13. How accurate are the participant positions?
The more intermediate points there are, the more accurate LiveTracking is. The bar around the participant shows the accuracy of the current position.

14. Do I need an internet / network connection to follow participants?
To follow participants a working connection is required.

15. How can I change km into miles?
The button in the right-hand top corner will lead you to settings. Here you can change the distance units.

16. How can I change the language?
The button in the right-hand top corner will lead you to settings. Here you can change the language.

17. Does the system detect your default language?
The Event App will first check the language settings of your phone. When the language you have selected is available the EventApp will be opened in your phones language. When this language is not available it will switch to the default language which is set in the Event CMS.