Cancellations and Refunds

Cancellation & Refund Policy

The moment you enter our race we start to incur administration costs and banking charges, simply in processing your entry and payment. We also incur further charges in administering cancellations and processing refund payments

No refund can be given if the race has to be cancelled or postponed due to circumstances outside our control, for instance by order of the government due to foot and mouth. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, suppliers, administration etc are already committed well before race day

Furthermore most races do not offer any form of refund at all if a runner decides to cancel their place because of injury, illness, lack of training or change of plan. There are many other instances of higher priced services, such as plane, train or theatre tickets where no refunds can be given for cancellation in these circumstances

However in fairness to runners who cannot compete for whatever reason, it is our policy at the Oxford Half to offer a partial refund of £10.00 to applicants who cancel their entry before the date we start to process our race pack mailout – on or before 30 July 2014

Notification of Cancellation

Notification of cancellation and refund request must be sent using our ONLINE CANCELLATION FORM

We regret that notice of cancellation and refund request cannot be accepted by post, email or by phone – the Cancellation Notification Form must be used

Transfers

Entries to the Oxford Half Marathon are personal to the applicant, and race numbers cannot be sold or transferred. Any runner who competes in another person’s race number will be disqualified

Duplicate Entries

Duplicate entries made in genuine error will be refunded in full

We reserve the right to cancel all entries and donate all entry fees to one of the race charities where we have reason to believe that duplicate entries have been deliberately made by an applicant with the intention of subsequent re-sale – ie ‘ticket touting’

Where duplicate entries are made for different categories of entry we reserve the right to decide which category of entry will apply and which will be cancelled. For instance where an applicant has applied for both a general public place and a reserved fundraising place (eg official race charity or corporate challenge) we will normally decide to cancel the general public place in favour of the fundraising place

Merchandise Orders

Merchandise orders are governed by the Distance Selling Regulations which allow every customer the right to cancel their merchandise order within 7 working days of placing the order. This cancellation and refund right does not extend to race entries

Cancellation of race entry more than 7 days after sale will not affect merchandise orders. However faulty or damaged merchandise will be replaced on receipt of the returned goods and written notice of the defect